Help-Center - FAQ
Find answers to your questions by entering the term directly in the search field. Or you can look for information in the individual categories. Didn’t find what you were looking for? Contact us!
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Important information before starting
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Important information before starting
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Learning in the Online Academy
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Learning in the Online Academy
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Focus: Digital Business
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Focus: Digital Business
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What are Focus courses?
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In what language is the course?
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Technical requirements:
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Can I work on the way?
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How do the different levels work?
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I have questions about the content. Where can I place them?
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Can I address my questions directly to the coach?
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I would like to support other students as a coach. How does it work?
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I am a coach but can not answer one of the questions. What can I do?
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I found a mistake. Where can I report it?
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I lost all my lives. What next?
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What are battles?
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How can I interpret the information from „Activity“?
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What are Badges and how can I use them?
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I would like to restart my course from the very beginning. Can I reset my learning progress?
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What are Focus courses?
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Coaching by your personal tutor
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My course room
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Lessons in the online classroom
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Lessons in the online classroom
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How do the lessons in the online classroom work?
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How do I access the online classroom?
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Untitled
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How long does the online classroom lesson last and when does it begin?
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I am in the online classroom, but the tutor is not here. What should I do?
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How do I schedule an online private lesson with my tutor?
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What deadlines do I need to observe when booking or canceling an online private lesson?
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Can I cancel an online private lesson? How?
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How do the lessons in the online classroom work?
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Community
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Technical problems
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Technical problems
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Payment methods
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Payment methods
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